Citynow believes betting should be fun — not stressful, harmful, or addictive. On this page, you'll find all the tools to keep yourself in control, ways to recognise signs of addiction, and how to get help.
The well-being of every member is our top priority
Betting on citynow is entertainment — not a financial solution. Only place bets in amounts you can afford to lose without it affecting your daily life. Keep your entertainment budget separate.
Decide in advance how much BDT you'll spend on betting each week or month. Use citynow's deposit limit tool to lock in that amount — your own decision is your strongest protection.
Knowing how much time you spend betting matters. citynow's Reality Check feature sends you reminders at set intervals showing how long you've been playing — so hours don't slip by without you noticing.
Chasing losses after your favourite team loses is one of the most dangerous habits in betting. Avoid placing bets when you're angry, frustrated, or under the influence of alcohol — citynow's cooling-off period is designed for exactly these moments.
Is betting affecting your time with family, your work, or your relationships? If someone close to you has expressed concern, take it seriously. Don't make decisions alone — reach out for support.
If you feel like you're losing control of your betting, reach out for help right away. citynow's support team is ready to assist with complete confidentiality — no judgment, ever.
Every citynow member can access these tools at any time from the "Responsible Gaming" section in their account settings.
Set a maximum daily, weekly, or monthly deposit amount. Lowering your limit takes effect immediately. Raising it requires a 72-hour cooling period.
Effective ImmediatelySet your own maximum stake per bet. The simplest way to protect yourself from placing large single wagers.
Effective ImmediatelyA temporary break from 24 hours up to 30 days. You will not be able to log in during this period. If you feel like you need to pause — this is the answer.
Effective ImmediatelyA reminder at set intervals (every 30 minutes / 1 hour) showing how long you've been playing and how much you've spent. The most effective way to stay aware.
Optional — enable in SettingsLock your account for anywhere between 6 months and 5 years. During this period, the account cannot be reopened under any circumstances — this is your ultimate safeguard.
Activate via SupportUse the slider below to estimate a suitable limit for yourself
Recognising the early signs of betting addiction is the first step to protecting yourself
Answer just 5 questions to find out whether your betting habits are at risk
Log in to your citynow account. Click the profile icon at the top right of the dashboard.
Click on "Account Settings" or "My Account". From the left menu, find the "Responsible Gaming" section.
In the "Deposit Limit" section, select whichever works for you — daily, weekly, or monthly.
Enter an amount — remember, this is your entertainment budget, what you're comfortable setting aside after covering essential expenses.
Click the "Save" button. Your limit will take effect immediately.
Message us on live chat or at support@citynow.best — "I want to activate self-exclusion." No reason required.
6 months, 1 year, 2 years, 3 years, or 5 years — choose whatever works best for you.
Your identity will be verified for security purposes. This only takes a few minutes.
Your account will be fully suspended for the set period. If you have a remaining balance, please withdraw it beforehand.
Once the set period ends, your account can be reactivated through support.
More than just tools — citynow is committed to building a culture
Age is strictly verified during registration and the KYC process to ensure no one under 18 can access the service.
During the self-exclusion period, the member will not receive any bonus offers, promotions, or marketing messages.
If unusual betting patterns are detected — such as progressively larger bets or increased deposits after losses — the support team will reach out.
The support team will not judge you for raising a concern. Asking for help takes courage — it is not a weakness.
Citynow regularly shares responsible betting information with members — because education is the best prevention.
All self-exclusion and limit-setting information is kept strictly confidential — it is never shared with any third party.
When people talk about betting, most only think about winning — but the heart of responsible gaming is that losing is part of the plan too. At citynow, every new member is made aware of this from the start: betting is entertainment, not a financial strategy. Keep that boundary in mind and betting can genuinely be enjoyable.
Setting a budget is the foundation of responsible betting. At the start of each month, decide how much BDT you can afford for entertainment. Just like going to the cinema, eating out, or any other hobby, betting should have its own budget. Use citynow's deposit limit tool to lock that amount into the system — let technology do the work instead of relying on willpower alone.
"Chasing losses" — trying to win back what you've lost — is the most common starting point for betting addiction. After a big loss on a match, the urge to bet more to recover it is a natural psychological response, but it almost always leads to even greater losses. citynow's Reality Check feature is built exactly for moments like this — it pauses you and reminds you how much time and money you've already spent.
The cooling-off period is a tool many people aren't familiar with, but it's highly effective. If you're feeling angry, frustrated, or overwhelmed, activate a 24-hour cooling-off period instantly — your account will be locked and betting will not be possible during that time. Come back the next day with a clear head. This isn't a sign of weakness — it's proof that you're in control.
Self-exclusion is the most powerful tool available. If you feel your betting is getting out of control, don't hesitate to use it. You can close your account entirely for anywhere between 6 months and 5 years — during this time, no bonus offers or promotional messages will be sent to you. citynow considers this a member's right, not an obstacle.
Family and friends also play an important role here. Often, the people closest to you notice a problem with someone's betting habits before that person does themselves. If a family member expresses concern, try to see it as a helping hand rather than criticism. At citynow, a member's family can also reach out to support directly to ask for help.
Keeping minors and underage individuals away from betting is also part of responsible gaming. citynow verifies age through KYC checks, and any account found to belong to someone under 18 is closed immediately. If there are teenagers in your household, keep your account login details private.
Responsible gaming at citynow isn't a compliance checkbox — it's part of who we are. We want every member to stay healthy and happy for the long haul, because a happy member is our best advertisement. Enjoy betting — but always on your own terms.
Members' Most Frequently Asked Questions
Use citynow's protection tools to bet safely and enjoy the experience. Join today and set your own limits.
For users aged 18 and above. Betting can be addictive. For help: support@citynow.best