Your personal information at citynow is used only for what's necessary — it is never sold or shared beyond that. This page clearly explains what data is collected, how it is used, and what rights you have.
Security at every level — from technology to policy
All personal and financial data stored on citynow is protected with AES-256 encryption. Nothing in the database is stored as plain text — from passwords to payment details, everything is encrypted.
All data transmitted between your browser or app and citynow's servers is protected using 256-bit TLS encryption. No third party can read or alter your data in transit.
Citynow never sells members' personal data to advertisers, data brokers, or any other third parties. Outside of legal requirements, your information is only shared with service providers who need it to deliver our services.
Citynow collects only the information genuinely needed to provide its services. No unnecessary data is requested, and outdated information is deleted after the applicable retention period.
Citynow servers are hosted in ISO 27001-certified international data centers. Regular security audits and penetration testing are conducted to identify and address potential vulnerabilities.
You always have the right to view, correct, and delete your data. citynow respects members' data rights in line with GDPR-compliant policies and fulfils all requests within 30 days.
Citynow (www.citynow.best) places the highest importance on its members' privacy. This Privacy Policy explains what personal information citynow collects, how that information is used and protected, and what rights you have as a member.
This policy applies to members in Bangladesh as well as all citynow users worldwide. We comply with the EU's GDPR (General Data Protection Regulation), the UK GDPR, and applicable international data protection laws.
This policy has been written in plain, accessible language so you can genuinely understand what happens with your data. citynow's goal is to communicate directly and avoid unnecessary legal complexity.
Citynow uses the information it collects for the following purposes — and only these purposes:
| Purpose of Use | What data is used | Legal Basis |
|---|---|---|
| Account Management & Verification | Name, email, NID | Contract Fulfillment |
| Payment Processing | Payment Details, Transaction History | Contract Fulfillment |
| Fraud & Anti-Money Laundering Prevention | IP address, device information, transaction patterns | Legal Obligations |
| Customer Support | Contact details, support history | Legitimate Interest |
| Responsible Betting Monitoring | Betting history & usage patterns | Legal Obligations |
| Sending Personalized Offers | Preferences, betting history | Consent |
| Platform Improvement & Analytics | Anonymized usage data | Legitimate Interest |
Consent to personalized marketing offers is optional. You can opt out of marketing communications at any time from your account settings.
Citynow uses cookies on its website and app. Cookies are small files stored in your browser that help improve the platform's performance.
| Cookie Type | Purpose | Duration | Type |
|---|---|---|---|
| Session Cookies | Maintaining login session state | Deleted at end of session | |
| Security Cookies | CSRF Attack Prevention | Deleted at end of session | |
| Preference Cookies | Remembering language and settings preferences | 1 year | |
| Analytics Cookies | Usage pattern analysis | 2 years | |
| Performance Cookies | Page load speed monitoring | 30 days | |
| Marketing Cookies | Showing relevant offers | 90 days |
You can block or delete cookies at any time from your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
Citynow applies multiple layers of security to ensure your information is protected at all times. The highest security standards are in place across both technical and organisational dimensions.
Citynow does not retain data longer than necessary. Retention periods vary depending on the type of information:
Once the applicable retention period ends, data is securely and permanently deleted or irreversibly anonymized.
As a citynow member, you have the following rights over your personal data. To exercise any of them, write to support@citynow.best — citynow will respond within 30 days.
You can request to know what information citynow holds about you.
You can request corrections or updates to any inaccurate or outdated information.
You can request that your data be deleted under certain circumstances.
You can request that data processing be restricted for certain purposes.
You can export your data in a portable format (JSON/CSV) at any time.
You can object to the processing of your data for specific purposes.
Citynow is strictly for users aged 18 and above. citynow does not knowingly collect information from or provide services to anyone under the age of 18.
Age is verified at the point of registration. Identity documents submitted during the KYC process are used to confirm age. If an underage account is detected, it will be closed immediately and all associated data will be deleted.
If you believe someone underage is using citynow, please report it to support@citynow.best. We will act promptly.
Citynow may update this Privacy Policy from time to time — due to changes in technology, law, or our services. Members will be notified via their registered email and on the platform before any significant changes take effect.
The date of any update is always shown at the top of the page. Continued use of the platform after a policy change will be considered acceptance of the updated policy.
For any privacy-related questions, requests, or complaints, please reach out to citynow's data protection team through the following:
Many people hesitate before sharing personal information when signing up on an online platform — and that's completely understandable. citynow believes the best way to address that concern is through transparency: being upfront about what information is needed, where it goes, and what rights you have.
When you register with citynow, you are asked for your name, email address, and mobile number — these are essential for creating your account and ensuring its security. Age verification is required because citynow only serves users aged 18 and above, which is a legal obligation. ID documents are requested during KYC verification because complying with international Anti-Money Laundering (AML) laws is mandatory for citynow.
A common question we hear is: is my betting history shared with anyone? The short answer is no. Your betting patterns, win/loss history, and transaction details are never shared with any third party — except payment processors, and even then, only the minimum information needed to complete a transaction is passed on.
Device information and IP addresses are collected primarily for security purposes. If someone attempts to access your account without authorization, citynow's system automatically flags the unusual location or device as suspicious. This is in place entirely for your protection.
A note on citynow's cookie policy: essential cookies cannot be disabled, as they are required to keep you logged in. Analytics and marketing cookies, however, are entirely optional and can be turned off at any time from your browser settings. If you no longer wish to receive marketing emails from citynow, you can unsubscribe from your account settings in just one click.
A common question about data retention is: does closing your account mean all your data gets deleted? The short answer is: partially. For legal reasons — including AML and tax laws — financial transaction records must be retained for up to 7 years. However, your marketing preferences, cookie data, and other personal information are deleted after their designated retention periods. citynow keeps nothing ambiguous on this front.
What does citynow do in the event of a data breach? Should a security incident ever occur — which has not happened to date — affected members will be notified within 72 hours and the relevant regulatory authorities will be informed, as required by applicable law. Transparency is a core principle at citynow.
At its core, citynow's privacy policy is built on a simple principle — your data belongs to you. We only use what is necessary to deliver our services. If you have any questions, feel free to ask directly — support@citynow.best is always available.
Direct answers to two questions members ask most
Your personal information at citynow is protected with the highest level of security. Join today and enjoy a safe betting experience.
For users aged 18 and over. Please gamble responsibly. Responsible Gaming