citynow offers multiple customer service channels, all providing support in Bengali.
Live Chat: The fastest way to get help. Click the chat button at the bottom-right corner of the citynow website or app to connect instantly. An agent typically joins within 1–3 minutes. Live chat runs 24/7, every day of the week — no breaks on holidays either.
Email Support: Send us an email at support@citynow.best. Email works best for complex issues or when you need to attach documents. Replies typically arrive within 2–4 hours, though during peak times it may take up to 24 hours.
In-App Messaging: If you have the citynow app installed, you can message the support team directly from within the app.
For a faster resolution, reach out with a description of your issue, your username, and your transaction ID (if applicable) — this helps the agent get up to speed right away.
Forgetting your password is completely normal — and the fix is just as simple.
Step 1: Go to the citynow login page and click the "Forgot password?" link below the password field.
Step 2: Enter the email address or mobile number used during registration, then click the "Send Reset Link" button.
Step 3: A reset link will be sent to you by email or SMS. This link is valid for 15 minutes — click it right away without delay.
Step 4: Clicking the link will open a page where you can set a new password. Enter your new password and confirm it. Your password must be at least 8 characters long, and a mix of uppercase letters, numbers, and special characters is strongly recommended.
If both your email and mobile number have changed or are no longer accessible, contact us directly via live chat. After verifying your identity, the support team will assist with account recovery.
No. Anyone under the age of 18 is strictly prohibited from opening an account or using any services on citynow. This is both a legal requirement and citynow's own policy.
Date of birth is mandatory during registration, and age is verified through KYC using a national ID card or passport. If a false date of birth is provided and it is later found that the member is under 18, the account will be closed immediately and any deposited funds will be handled in accordance with applicable regulations.
If there are minors in your household, keep your account credentials and devices out of their reach. As a guardian, that responsibility falls on you too.
Registering with a false age can result in account termination and may also carry legal consequences. For responsible gaming, this page here.
Slot games on citynow are organized into several main categories.
Classic Slots (3-Reel): Simple, classic-style slots — great for beginners. Fewer paylines, easy to follow. Minimum bet usually starts at ৳1.
Video Slots (5-reel): The most popular category. Featuring a variety of themes (cricket, mythology, fruit), multiple bonus rounds, and free spin features.
Megaways Slots: The number of paylines changes with every spin — sometimes offering over 100,000 ways to win. Exciting, but carries comparatively higher risk.
Progressive Jackpot Slots: A small portion of every bet goes into the jackpot pool. There's potential for a large payout, though the RTP (Return to Player) tends to be slightly lower.
Crash Games: Similar to slots but a different experience altogether — a multiplier keeps climbing and you have to cash out yourself before it crashes.
If you're new, start with classic or video slots at low stakes. Each game page displays the RTP and bet limits — worth a quick look before you begin.
Deposits via bKash, Nagad, and Rocket on citynow typically appear in your account within 2–5 minutes. Bank transfers can take up to 30 minutes, and crypto deposits generally take 10–30 minutes depending on network confirmations.
What to do if a deposit fails:
First, check your bKash/Nagad/Rocket statement to see whether the amount was actually deducted.
If money was deducted but not credited to citynow: wait 10 minutes (network delays can occur). If it still hasn't arrived, contact us via Live Chat or at support@citynow.best with your mobile banking transaction ID and the amount. Credits are typically applied manually within 2–4 hours.
If no money was deducted: the deposit process wasn't completed. Please try again.
citynow charges no extra fees on deposits. The minimum deposit is ৳300.
There are a few possible reasons why a citynow account may get locked, and each one has its own solution.
Reason 1 — Repeated Incorrect Password Attempts: Entering the wrong password 5–10 times will temporarily lock your account (usually for 30 minutes). Waiting it out is often all it takes. If the problem persists, go ahead and reset your password.
Reason 2 — Security Alert: If a login attempt is detected from an unfamiliar location or device, citynow automatically secures the account. A verification link is sent to your registered email — clicking it will restore access.
Reason 3 — Incomplete KYC: If KYC verification is not completed within the specified timeframe, certain account features may be restricted. Submitting your documents via Account Settings resolves this within 24 hours.
Reason 4 — Policy Violation: Having multiple accounts or misusing bonuses can lead to a suspension. In that case, you can appeal by sending full details to support@citynow.best.
For any account lock situation, reach out directly via live chat — the team will explain the reason and work toward a resolution.
Minimum bet amounts on citynow vary slightly depending on the game or betting market.
Sports Betting: Minimum bet is ৳10 — so you can place a wager on a match for as little as ten BDT. The same minimum applies to express and multiple bets.
Casino Slots: Most slots have a minimum bet of ৳1 per spin. Some premium slots may start from ৳5 — this is always shown on the game page.
Live Casino (Roulette, Blackjack): Generally starts from a minimum of ৳50. VIP tables have higher limits.
Maximum Bet: The maximum stake for a single Sports Betting wager varies depending on the market and the member's level. High Roller members have access to higher limits.
For newcomers, the advice is to start with minimum or low bets while you get familiar with the platform and the games. Set a betting budget in advance and make use of citynow's deposit limit tool — it's completely free.